EFFECTIVENESS OF PERSONAL SELLING IN THE MARKETING OF CAPITAL GOODS
- Project Research
- 1-5 Chapters
- Quantitative
- Chi-Square
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
ABSTRACT
This study focused on the effectiveness of personal selling in the marketing of capital goods. It goes on to explain some processes involved in personal selling and how it can be combined to achieve efficiency. Anambra Motor Manufacturing Company was the company used in this study, its staff were studied as well as their business consumer in other to determine the effectiveness of personal selling in the marketing of their products. The main purpose was to find out the effectiveness of personal selling in the creation of awareness; the impact of personal selling on repeat purchase, how ANAMMCO Product demonstration awakens the customers interest; to know if ANAMMCO’s customer’s patronage is high or low in relation to personal selling; to know if ANAMMCO’s ration of sales expenses to sales volume is high or low and to study the performance of ANAMMCO sales person and how their performance affects the company’s profit. The populations of the study were from the management/staff of ANAMMCO and their business consumer in Enugu metropolis. The sample size was determined using purposive sampling technique. Questionnaire was used to collect data from respondents. These data were carefully analyzed and interpreted using tables which chi-square statistics were used to test the four hypotheses formulated. Based on the analysis, the following findings were made; ANAMMCO sales persons are performing well in creating awareness for their products; the sales person are also not lagging behind in getting the interest of the prospects; the company is operating at a good profit margin but has not actually measured up to the expected level; the customers patronage level needs to be improved and inadequate motivation of sales force. Based these findings, it was recommended that the company should map out the following strategies to improve customers patronage such as; provision of additional product information and suggestions for product care and maintenance though brochures or advertising; Ensure good services and immediate follow up on complaints to provide post-punch have support; Follow up after the purchase with direct contacts to make the customers understand how to use the products and to ensure satisfaction; Increase the level of customer involvement with their brand by increasing the importance of a product attribute; It is strongly believed that if the above measures are taken, the company will be placed on the track of efficiency.
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